Refund and Returns Policy

At Nyara Atelier, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the policy outlined below.

1. Return Eligibility

Products may be returned within 7 days of delivery, provided that:

• The item is unused, unwashed, and unworn.
• All original tags, labels, and packaging are intact.
• The product is not damaged by the customer.
• A valid proof of purchase is provided.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Products purchased during clearance or final sale.
• Customized or personalized items.
• Gift cards or promotional products.
• Products returned without original packaging or tags.

3. Return Process

To initiate a return, please contact our customer support team with your order number and reason for return. Once approved, instructions for returning the item will be provided.

4. Refunds

After receiving and inspecting the returned product, we will notify you regarding the approval or rejection of your refund request.

Approved refunds will be processed to the original payment method within 5-10 business days. Processing times may vary depending on your bank or payment provider.

5. Exchange Policy

Exchanges are subject to product availability. If the requested size, color, or replacement item is unavailable, a refund may be issued instead.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery along with supporting photographs. We will arrange a replacement or refund after verification.

7. Return Shipping

Return shipping costs may be borne by the customer unless the return is due to a defective, damaged, or incorrect product delivered by Nyara Atelier.

8. Order Cancellation

Orders may be cancelled before dispatch. Once an order has been shipped, cancellation requests may not be accepted and the standard return process will apply.

9. Refund Exceptions

Nyara Atelier reserves the right to refuse refunds if returned products do not meet the eligibility criteria stated in this policy.

10. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact our customer support team through our Contact Us page. We will be happy to assist you.